Please read the Rules and Regulations carefully. If you do not accept all of these terms and conditions, please do not use this Website or make bookings through our call center agents. Be sure to return to this page periodically to review the most current version of the Rules and Regulations. We reserve the right at any time, at our sole discretion, to change or otherwise modify the Agreement without prior notice, and your continued access or use of this Website signifies your acceptance of the updated or modified Agreement. If WangNaFei.com receives a chargeback or a dispute for any circumstances please be aware that all customers/card holders will be responsible for any extra fees that come across with placing the chargeback with your bank.
Every passenger traveling within the 50 United States are required to present a valid government-issued photo ID (such as a driver’s license or passport) at the airline ticketing counter at check in. Parents normally vouch for children’s identification; unaccompanied minors have more stringent rules, and parents must check with the airline carrier directly.
In general, for security reasons, all American citizens departing the country are strongly advised to carry a valid U.S. passport, regardless of the particular government requirements of the destination(s).Passports are issued by the U.S. Passport Agency, Department of State; application can be made at a variety of locations. Passengers are responsible for having the correct documentation in hand at airports upon departure. All passengers are fully responsible for all required travel documents please contact your embassy and receive the correct information.
There are times where you are positive and know you will not need a visa to go to a particular location because you frequently travel to this location. However, WangNaFei.com highly advises all travelers with international connections to still check with the proper government authorities to see if they need a “transit visa” for their connecting Airports. WangNaFei.com is not responsible if you are denied boarding because of this unchecked information.
No refunds will be made if no documentation or improper documentation results in denied boarding or entry of booked destination.
Passport / Visa: For international travel, all passengers must be in possession of valid travel documents such as ticket, passport, visas, transit visas, Schengen Visas and all other entry permits. Your passport must be valid for 6 months after your return date. While sometimes we may be able to assist with visa and passport information, it is solely the responsibility of the passenger(s) to arrange for all documents needed to enter the country you are traveling to, or passing through in transit.
- Passports: Please have valid passport for each passenger with open pages prior to departure. Most countries also require that your passport be valid for 6 months beyond your final trip date.
- Visas: Passengers are responsible for any Entry/Transit Visa requirements to all countries in your itinerary. This means your connection airport may require a transit Visa for the change of planes in that country. It is your responsibility to review your itinerary carefully for such airport changes and other flight details
International Travel Destinations:
Some international carriers require reconfirmation of your reservations. Contact the transporting air carrier for the applicable requirements. WangNaFei.com suggest that you reconfirm your reservation 72 hours prior to departure by contacting the airline carrier directly to go over any additional travel requirements.
International travelers are advised to know the entry requirements for the country(s) to which they are traveling or entering. Reliable information regarding international travel can be found at www.travel.state.gov. Sale of an international ticket to you does not imply any guarantee of passenger’s ability to enter the country of destination. Traveler understands that takes no responsibility for determining passenger eligibility to enter any specific country.
One Way International Flights:
Travelers are advised that when booking one way international flights to make sure they have checked all travel restrictions before purchasing tickets. There are times where the due to travel restrictions to specific destinations, if you do not have a round trip reservation you will be denied boarding and not allowed to fly on that specific reservation. WangNaFei.com is not liable for any fees, delays, and trouble, the customer receives at the airport. WangNaFei.com advises to speak with the airline prior to travel to understand all rules and requirements. WangNaFei.com wants to make sure that all travelers are aware that traveling to/within/through India traveling on Jet Airways you must have the proper TSA requires you to have a travel visa or a transit visa or they will be denied boarding and any fees and penalties incurred from changes made on their reservations due to insufficient travel documents. All travel documents will be the passengers responsibility. Make note that all travel destinations, routings, and connections have different rules. Make sure to check with TSA for all required documents. WangNaFei.com is not liable for any missing information.
Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. WangNaFei.com urges passengers to review travel prohibitions, warnings, announcements and advisories issued by the United States Government prior to booking travel to international destinations. Information on conditions in various countries and the level of risk associated with travel to particular international destinations can be found at www.state.gov, www.tsa.gov, www.dot.gov, www.faa.gov, www.cdc.gov, www.treas.gov/ofac and www.customs.gov . BY OFFERING FOR SALE TRAVEL TO PARTICULAR INTERNATIONAL DESTINATIONS, DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH POINTS IS ADVISABLE OR WITHOUT RISK, AND IS NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS.
Passengers who plan to travel to affected areas must make themselves aware of any health rules or advices, and secure proper inoculation, if so required. By offering for sale travel to particular international destinations, WangNaFei.com does not represent or warrant that travel to such point is advisable or without risk. WangNaFei.com does not accept liability for damages, losses, or delays that may result from improper documents for entry, exit, length of stay, or from travel to such destinations.
Travelers not meeting this requirement can be refused entry to South Africa or be quarantined for up to 6 days. Unvaccinated travelers with a valid medical waiver will be allowed entry.
(Updated by CDC: September 1, 2011)Airline’s Requirements for Medical/Death
- In the case of illness of passenger(s) or family member – hospital admission/discharge documents must be provided & acceptance is purely at the discretion of the airline.
- In case of death of passenger (s) or family member – death certificate must be provided & acceptance is purely at the discretion of the airline.
- In any case above, if passenger(s) names does not match then a government issued proof of relationship is required.
- Processing fee will apply.
Reservations Names and Ticket Request:
Once the ticket has been issued the name on the ticket cannot be changed.
All reservations must be made in the EXACT name of the person(s) traveling – no nicknames. For international travel the name on the reservation must be EXACTLY as it appears on the traveler’s passport. Once reservations have been made and you have provided payment information, your reservation CANNOT be changed.
However, WangNaFei.com does recognize that mistakes can be made. We will do what we can to see if we can correct such mistakes if and when they occur. These corrections must be minor changes such as; miss-spellings, maiden name and married name for passports, etc. Not complete traveler changes. We will get in contact with the airlines to see if they will allow such corrections under the circumstance, but it is up to the airline to allow a name correction. Please keep in mind that correcting the name on a reservation is considered and treated as a regular change and normal change fees will apply.
Payments and Verification:
WangNaFei.com accepts, Visa, MasterCard, American Express credit cards for all purchases (Discover & Diners Club credit cards may be used for some airline for purchase). All payments must be in US Dollars. Current billing addresses and phone information must be included with every order. Sales Tax will be charged on certain products depending on the shipping address as required by law. Because WangNaFei.com is a Third Party Wholesale operator, in some case specific airlines will not accept specific forms of payment. This is a rare occasion, however WangNaFei.com will notify you if something like this occurs and will attempt confirm the reservation for you.
Please be advised that in some cases we may take additional steps to verify your identity. This may include and are not limited to, a follow-up phone call to the card holder, a phone call to your bank, an email response from the card holder or asking you to reply with completed Credit Card Authorization Form.
As part of the authorization process to verify your identity as the cardholder, and to help us protect you from credit card/ or identity theft, we will attempt to contact your credit card company. Once either you or we verify identity of the card holder, your reservation will be complete.
These steps are designed to ensure that the credit card holder is indeed giving an authorization for us to charge the card.
NOTE: If it is a third party credit card, you may receive a phone call and email from our customer service department asking to verify this transaction before/after the ticket(s) can be issued. A Third party credit card is when the Traveler is not the Card Holder.
Travel Rules and Restrictions
Bookings and Flight reservations are not guaranteed until tickets have been issued. Airline carriers reserve the right to change their flight schedules dates, times and fares, without notice. With that being said,WangNaFei.com will do what we can to make sure that we get your reservation confirmed, given that you have provided us with all correct information, but be advised again Airlines do have control of the ultimate outcome.
If for any reason tickets are less than the original, the airline will not credit the difference.WangNaFei.com does not have any control over airline ticketing prices, fares, taxes or fees. Airline prices are subject to change at any time. Again, fares cannot be guaranteed until your reservation has been ticketed.
Once your reservation has been purchased, these tickets are NON-REFUNDABLE / NON-RE-ROUTABLE. Under absolutely no circumstances will the airline refund these highly discounted airline tickets. The ticket(s) you are purchasing are completely NON-CHANGEABLE after the first travel date has passed.
Ticket Upgrades /or frequent traveling mileages are purely at the discretion of the airline. Please check directly with the airline.
There are times when we are unable to confirm a reservation. In the rare event that this occurs, we will attempt to reach you by phone and email so that we can re-accommodate you. You must call us back within 24 hours or we may not be able to honor your original booking price.
Any changes to your reservation will require the payment of up to $500.00 per ticket plus the difference in fare. Only the time and date of travel can be changed before the start of travel; the routing of travel cannot.
In order to change the ticket(s) that you have purchased:
- Fare Rules:
- Changes are permitted for a change fee only if they are made 72 hours prior to the date of the originally scheduled flight.
- CHANGE FEE – Pay a Penalty to the Airline company.
- DIFFERENCE IN FARE – Additionally, if the new ticket costs more than the original tickets you must pay the difference.
- If the new tickets are less than the original, the airline will not credit the difference. Also, the change penalties will still apply in advance and are charged by the airline. WangNaFei.com has no control on the penalty/fees. The fees are set by the airline and WangNaFei.com has no authority to waive them.
- Therefore, the total cost will be (The Change Fee) + (The Difference in the Cost of the Tickets). These fees must be paid up front before the exchange is done.
- Tickets are completely NON-CHANGEABLE after the first travel date has passed.
- You must travel on the same airline in the same class of service and same routing. Rerouting is not permitted.
- Partially used tickets are completely NON-REFUNDABLE.
- Name changes are not allowed under any circumstances.
- In the case of misspellings, maiden name and married name on the tickets, we will contact the airline to see if they will allow a correction under the circumstances. It is up to the airline to allow a name correction.
- Please keep in mind that correcting the name on a reservation is considered and treated as a regular change and normal change fees will apply and must be in advance. These policies are determined by the airline, not by WangNaFei.com.
- Changes are not permitted on the day of the scheduled flight or after unless if WangNaFei.com is able to obtain a waiver from Airline. This case is the exception not the rule.
- Many Airlines wholesale/consolidator exchange departments are closed on weekends and Holidays. WangNaFei.com will do everything possible to assist the traveler in reference to the change request, but there is no guarantee that the airline’s wholesale/consolidator exchange department will be available before the next business day.
- Some Airline tickets do not allow any changes, even with a fee.
- Some types of changes are not allowed on tickets at all.
Here are some Rules and Restrictions:
- You cannot change the name on an airline ticket or give the ticket to someone else to use.
- You cannot exchange a ticket from one airline to another.
- Some airlines will not allow the ticket to be reused if the original reservation was not canceled prior to the original departure date.
- WangNaFei.com requires at least 72 hours PRIOR to the original/new departure date to process the changes.
- Some fares have advance purchase restrictions and must be met when processing the change.
- Some airlines require tickets to have specific validation dates. Meaning if you are traveling to another country and want to extend your stay, some airlines will say that the ticket can only be valid for your specific dates of travel (30, 60, and 90 days maximum dates will vary).
To request a change on your Airline tickets, please fill out the online change request form. You will receive a price quote for your requested change online.
The change department working hours is from Monday to Friday from 9:00 AM EST until 6:00 PM EST. Weekend or Holiday requests will be processed the next working day.WangNaFei.com understands that unexpected situations may come up to where your travel plans must be changed. If you need to make a change request please do so before the first travel date has passed. Due to the higher than normal rules and restrictions on our tickets, the ticket(s) you are purchasing are completely NON-CHANGEABLE after the first travel date has passed. These highly discounted fares are non-transferable and non-re-routable
The airlines may charge a fee If you change your reservation. These highly discounted tickets are subject to the airlines bulk penalty fee which will be $200 domestic tickets and $350 or international tickets. Additionally, if the new tickets cost more than the original tickets you must pay the difference. If the new tickets are less than the original, the airline will not credit the difference. Please understand when making changes to your reservation you must travel on the same airline. If your ticket is issued with multiple carriers the validating ticketing carrier will be the authorizing carrier. This is not a decision that is made by WangNaFei.com however this is a rule we must follow.
Therefore, the total cost will be (The Change Fee) +(The airline’s penalty)+ (The Difference in the Cost of the Tickets)
Please note: Some tickets do not allow any changes. If you do not travel on the first travel date the tickets will be completely cancelled and un-usable.
- Change must be done before first date of travel.
- Change fee is $50 per ticket + Airline’s penalty + any difference in fare.
- Reservation is non-re-routable and non-changeable.
- Change must be done before the first date of travel.
- Change fee is $50 per ticket + Airline’s penalty + any difference in fare.
- Reservation is non-re-routable and non-transferable.
WangNaFei.com makes it a point to follow all rules and restrictions from all associated travel agencies, airlines and governing bodies. With that being said there are different rules that are associated with every ticket. Within these rules, some tickets can only be changed before the first travel date. Meaning if you need to make a change to your return travel and you have already taken the outbound flight, this is not possible. Some airlines require tickets to have specific validation dates. Meaning if you are traveling to another country and want to extend your stay, some airlines say that the ticket can only be valid for your specific dates of travel (30, 60, and 90 days maximum dates will vary). There are also rare occasions where tickets are NON-CHANGEABLE. There is nothing we can do about a situation like this. We will diligently look into every situation and deals with them accordingly, however please remember that we will do our best but there are rules we have to follow.
You can cancel your reservation up to 12 business hour Eastern Time (North America) on the same day you booked without penalty. After that the ticket is non-refundable, if WangNaFei.com is able to obtain a waiver from the Airline to allow a refund, there will be a minimum of $450.00 fee per ticket and will apply upfront.
WangNaFei.com understands that unexpected situations may come up to where your travel plans must be changed. If you need to make a change request please do so before the first travel date has passed. Due to the higher than normal rules and restrictions on our tickets, the ticket(s) you are purchasing are completely NON-REFUNDABLE.
If you cancel you will not receive any money back.
You may be eligible to apply part of your ticket price towards future travel (for a limited time, usually a year ticket expiration varies).
Sometimes, the airlines will allow these highly restricted tickets to be refunded. Please understand that in order for these highly restrictive tickets to be refunded the airline does charge a service fee. If during your cancellation request we discover that a refund will be allowed a processing fee will be incurred. (Processing fee will be determined by agents and validating airline.)
Please note: Partially unused tickets are non-transferable, changeable or refundable.
WangNaFei.com does not have a 24-hour cancellation policy. In other words, if you need to cancel your reservation within 24-hours after you have booked your reservation, IT WILL NOT BE FREE. Our tickets are highly discounted and highly restrictive and you will have to abide by our cancellation policy which is stated above. WangNaFei.com understands that mistakes are made and we will help you in regards to corrections if possible, however we will not cancel a reservation that was booked in 24- hours for free due to the higher than normal restrictions on these highly discounted tickets.
In case of unrest in any part of the world, if there is a warning issued from the State Department to U.S Citizens that it is unsafe to travel, please be advised that waiver for refund/exchanged will not be guaranteed and the normal fare rules will apply.
Airlines policies clearly state that if you do not arrive on time for the first flight listed on your reservation you will be listed as a no show. When you are listed as a no-show this means that the airlines automatically cancel the reminder of your trip and you will lose all funds associated with such trip. WangNaFei encourages all customers to check there flight departure times and check in times with the airline directly. WangNaFei.com also advises that all travelers arrive at the airport 3 ½ to 4 hours early for international flights and 2 ½ to 3 hours early for domestic flights. If at any time you want to travel on only one part of your trip please check with the airline directly to go about the proper procedures.
If you will be a no-show on any part of the ticket, this means that the airlines will automatically cancel the reminder of your trip and you will lose all the funds associated with such trip.
Price Match Policy
WangNaFei.com does not have a “Price Match Guarantee”. Understand that flight prices change constantly. So if you book a reservation online, agree to the price, and later find a cheaper flight WangNaFei.com will not match the price.
The times shown on the ticket or itinerary/receipt if applicable are the departure times of the aircraft. Check-in times, are advised by your carrier, or in the airline’s timetable. The latest times at which passengers can be accepted for travel, allowing the necessary time to complete all formalities. Flights cannot be held up for passengers arriving late, and no responsibility can be accepted in such cases. WangNaFei.com recommends that for domestic travel that you show up one to two hours prior to your flight and three to four for international flights.
WangNaFei.com is not in control of your seat assignments. Due to our highly discounted fares the airlines will not allow us to make seat assignments for some flights. We recommend that you contact your airline directly to book your seat assignments.
Some airlines charge for advanced seat selection. Please check with the airline directly.
Passengers are permitted to check baggage for a fee, the limit of which may differ by airline, class, and/or route. Extra charges may apply for checked baggage and WangNaFei.com will not be liable for extra charges imposed by the airlines. Please ask your airline for more specific information.
Passengers are usually permitted a free cabin baggage allowance, the limit of which may differ by airline, class, route, and/or aircraft type. It is recommended that cabin baggage be kept to a minimum. Please ask your airline for more specific information as WangNaFei.com will not be held liable for any extra charges imposed by the airline. Refer to http://www.iata.org/bags for information and links to airline websites.
When booking flights with multiple carriers there are cases where the airlines do not have baggage agreements, and for international trips the airlines require passengers to check out and re-check in during the middle of their trip. This is not something that can be controlled by WangNaFei.com. When the flights are booked online the connections times are determined by the airline booking systems. Passengers will have to check with the airlines for further policies and actions that need to be taken.
Airline Schedule Changes:
WangNaFei.com does not change reservations without the written consent of the traveler. Airlines are constantly updating their systems with new flight times and routing. There are times where notifications are not sent to us. As a result, we cannot notify the passenger of an airline schedule change. If you are not contacted about any airline schedule change, it is solely the passenger’s responsibility to check flight times and reconfirm reservations, within 72 hours of departure, for all flights within an itinerary.
Failure to reconfirm onward travel may result in complete cancellation of all following reservations. When we do receive notification, we make every attempt to advise the passenger about the schedule change – by phone and email. WangNaFei.com will do everything possible to help the traveler find acceptable arrangements, with the ultimate responsibility placed on the airline to give the approval on accommodating the passenger’s schedule change. WangNaFei.com strongly recommends travelers to constantly check their reservation with us and the airline.
Please be advised that you have only 7 days to agree to the new schedule in order to avoid normal change penalty plus the difference in fare as per the new policy of the Airline. If you failed to agree to the new schedule after 7 days, we will handle your change as normal change process and it will cost you a change fee of $50 per ticket and airline’s penalty plus any fare difference at the time of re-validations.
Notice – Overbooking of Flights (U.S. only):
Airline flights may be overbooked, and there is a slight chance that a seat will not be available on a flight for which a person has a confirmed reservation. If the flight is overbooked, no one will be denied a seat until airline personnel first ask for volunteers willing to give up their reservation in exchange for a payment of the airlines choosing. If there are not enough volunteers the airline will deny boarding to other persons in accordance with its particular boarding priority. With few exceptions persons denied boarding involuntarily are entitled to compensation. The complete rules for the payment of compensation and each airline boarding priorities are available at all airport ticket counters and boarding locations. Some airlines do not apply these consumer protections to travel from some foreign counties, although other consumer protections may be available. Check with the airline for such procedures. WangNaFei.com will not take responsibility for overbooked flights. The customer will have to deal directly with the airline for re-protection on the next available flights.
Overbooking of Flights (International):
In those countries where Denied Boarding Compensation regulations are in force, carriers operate compensation plans for passengers with confirmed reservations who are denied boarding because of non-availability of seats caused by overbooking. Details of these plans are available at the airlines’ offices. WangNaFei.com will not take responsibility for overbooked flights. The customer will have to deal directly with the airline for re-protection on the next available flights.
DANGEROUS GOODS (HAZARDOUS MATERIALS).
For safety reasons, dangerous goods must not be packed in checked or cabin (unchecked) baggage except as specifically permitted. Dangerous goods include but are not limited to: compressed gasses, corrosives, explosives, flammable liquids and solids, radioactive materials, oxidizing materials, poisons, infectious substances, and briefcases with installed alarm devices.
For security reasons, other restrictions may apply. Check with your carrier.
No agent, servant or representative of carrier has authority to alter, modify or waive any provision of this contract.
The total price for your booking may increase after your purchase due to an increase of a government-imposed tax or fee, but we will refund you the extra charge after ticket is issued.
You agree to abide by the terms and conditions of booking imposed by WangNaFei.com with whom you elect to deal. The circumvention of an air carrier’s rules, including practices such as back-to-back ticketing (booking two or more tickets with overlapping travel dates in order to circumvent minimum stay requirements) and hidden-city ticketing (booking tickets including segments which the booker does not intend to use in order to circumvent an air carrier’s pricing structure), is prohibited by many air carriers. The use of prohibited ticketing practices may result in the air carrier taking actions including the cancellation of the ticket, denied boarding, revocation of frequent flier miles and other benefits, additional charges to the booker’s credit card, additional charges collected at the airport, or future invoicing.
You are responsible for ensuring that your bookings abide by the terms and conditions of bookings imposed by airline carriers and TSA and FAA regulations.
It is agreed by and between the Purchaser and WangNaFei.com that any small claims, disputes, lawsuits and matters whatsoever arising under, or in connection with or relating to the subject of this agreement, must be resolved within one year from the day ticket(s) is purchased/issued. It is agreed that any small claims, disputes; lawsuits will be dismissed if received after one year from the date of purchase. WangNaFei.com and the ticketing airline hold the right to cancel any reservation that has been disputed. Any dispute, claim or controversy arising out of or in connection with or relating to the subject of this agreement, or any breach thereof, including, but not limited to, all issues regarding Charge back, Disputes, authorized, Fraudulent transactions shall be settled by WangNaFei.com. You permit WangNaFei.com to charge the credit card provided for the payment of penalties arising from your failure to comply with our rules and regulations. Such payment will be collected without additional notice to resolve the dispute case with the credit card companies.
Neither WangNaFei.com nor the FAA, nor any provider of air traffic data makes any promises or guarantees as to the accuracy, completeness, or adequacy of any delay or other air traffic management information on this site, and WangNaFei.com, DOT and the FAA expressly disclaims liability for any errors and omissions.